Privacy Policy
How we collect, use, and protect your information
Last updated: March 2026
Introduction
The Stone Surfaces ("we," "us," or "our") operates the website thestonesurfaces.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.
Information We Collect
We may collect information about you in a variety of ways, including:
- Contact Forms: When you submit a contact or quote request form, we collect your name, email address, phone number, company name, and any details you provide about your project.
- Chat Widget: When you use our on-site chat assistant, we collect the messages you send and any information you share during the conversation. Chat history may be stored for up to 24 hours to maintain conversation context.
- Cookies & Analytics: We use cookies and similar tracking technologies to collect information about your browsing activity on our website. This includes pages visited, time spent on pages, and referral sources.
- Automatically Collected Data: When you visit our website, we may automatically collect your IP address, browser type, device type, operating system, and general location information.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and quote requests
- Provide customer support through our chat assistant
- Improve our website, products, and services
- Send follow-up communications related to your inquiry (we will not add you to marketing lists without your consent)
- Analyze website traffic and usage patterns
- Comply with legal obligations
Third-Party Services
We may share your information with the following third-party services that help us operate our website and business:
- Google Analytics / Google Tag Manager: We use Google Analytics to analyze website traffic and user behavior. Google may collect and process data according to their own privacy policy.
- n8n (Workflow Automation): Our chat assistant and form submissions are processed through n8n workflows hosted on our private infrastructure. Data is processed securely and not shared with external parties.
- AI Language Models: Our chat assistant uses AI models to provide helpful responses. Conversation data may be processed by third-party AI providers to generate responses but is not stored by those providers for training purposes.
We do not sell, trade, or otherwise transfer your personal information to outside parties for marketing purposes.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions and quote requests are retained for up to 2 years.
Your Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of any marketing communications
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
The Stone Surfaces
7972 NW 56th St, Doral, FL 33166
Phone: (866) 960-8579
Email: [email protected]